Meet Our Team of Payroll Specialists

Stacy Nicholas

VP, Payroll Services & Business Development

Stacy Nicholas leads the Payroll Services team as the VP, Payroll Services & Business Development. With over 18 years of payroll experience, her areas of expertise include payroll vendor transitions, tax compliance, payroll technology integration, and timeclock management. Before joining OperationsInc, Stacy was a supervisor for a major payroll company where she focused on new client implementations and multi-jurisdictional payrolls. Stacy works directly with Federal and State agencies to handle tax compliance and reporting issues, and has experience with multiple payroll platforms. She has worked with a diverse group of industries from restaurants and medical practices to investment firms and NBA teams.

For Stacy’s complete bio, please click here.


Joan Polayes

Joan Polayes

Director, Payroll Services

Joan Polayes currently serves as OperationsInc’s Director, Payroll Services with over 17 years of multi-state payroll knowledge. Prior to joining OperationsInc, she directed all areas of payroll, billing, accounts payable, and HR for an international recruiting firm, as well as oversaw payroll for companies in manufacturing and retail. Joan supports clients in a variety of industries, as well as serves as a leader of the OperationsInc Payroll Team.

For Joan’s complete bio, please click here.


Jeffrey Garrand

Payroll Client Services Manager

Jeffrey Garrand serves as OperationsInc’s Payroll Client Services Manager, with over 11 years of payroll service and implementation experience. Prior to joining OperationsInc, Jeff worked as a senior implementation leader for a major payroll / HCM company, providing project management, payroll implementation services, and client support. Currently Jeff manages OperationsInc’s payroll client relationships and serves as an escalation point for the payroll team. He also provides payroll consulting services to businesses of all sizes.

For Jeff’s complete bio, please click here.


Nicole Alvarez

Nicole Alvarez

Payroll Specialist

Nicole Alvarez serves as a Payroll Specialist for OperationsInc. With over 10 years of payroll experience, Nicole’s areas of expertise include payroll administration, payroll vendor transitions, tax compliance, and W-2 reconciliations. Before joining OperationsInc, Nicole worked in several capacities in the fields of accounting and human resources for companies in the country club and luxury car industries. Currently, she supports clients in a variety of industries including banking, construction, and real estate.

For Nicole’s complete bio, please click here.


Susan Ariano

Susan Ariano

Sr. Payroll Specialist

Susan Ariano is a Sr. Payroll Specialist with over 22 years of experience in HR and Payroll. Prior to joining OperationsInc, she held HR and payroll positions at firms in the information technology industry, managing HRIS, payroll, and timekeeping systems. Currently, Susan supports clients across many industries with a focus in areas including payroll calculations, COBRA administration, and time & attendance implementations.

For Susan’s complete bio, please click here.


Michele Barry

Manager, Payroll Services

Michele Barry is OperationsInc’s Manager, Payroll Services. She comes to OperationsInc with over 20 years of experience in human resources and payroll. Prior to joining the team, Michele supported companies in the financial, manufacturing, and energy industries, and also served as a consultant for a wide variety of organizations. Currently, Michele supports clients with payroll administration including vendor transitions, payroll administration, and HRIS implementations.

For Michele’s complete bio, please click here.


Tracy Bendolph-Brown

Payroll Specialist

Tracy Bendolph-Brown is a member of OperationsInc’s Payroll team, currently serving as a Payroll Specialist. With over 13 years of human resources and payroll experience, Tracy supports clients in areas including payroll administration, payroll vendor transitions, multi-jurisdictional payrolls, and tax amendments. Her previous experience includes working for companies in the Utilities and Insurance industries analyzing, preparing, and inputting payroll data and interacting with customers to resolve payroll-related matters.

For Tracy’s complete bio, please click here.


Rozetta Dalton

Payroll Specialist

Rozetta Dalton serves as a Payroll Specialist at OperationsInc, providing consulting services in areas including payroll compliance, multi-jurisdictional payroll, state and federal law compliance, and timeclock management. Rozetta has 15 years of payroll, finance, and HR experience, and previously held positions in the media and healthcare industries. Currently, she serves clients in a variety of areas including payroll implementations and transitions, client tax question research, and payroll reporting.

For Rozetta’s complete bio, please click here.


Theresa Figueiras

Theresa Figueiras

Sr. Payroll Specialist

Theresa Figueiras serves as a Sr. Payroll Specialist for OperationsInc. In her 29-year career, Theresa has supported companies in a wide variety of industries, ranging in size from 30 to 1,500 employees. She has over 11 years of Payroll / HR Administration experience in areas including payroll administration, multi-jurisdictional payrolls, payroll audits, and policy and procedure development.

For Theresa’s complete bio, please click here.


Rose Kitzmiller

Rose Kitzmiller

Account Manager, Payroll Services

Rose Kitzmiller serves as OperationsInc’s Account Manager, Payroll Services. Rose’s 21 years of experience includes managing Payroll and HR for large organizations across various industries ranging in size from 15 to 3,000 employees. As a member of OperationsInc’s Payroll Services team, Rose provides clients with guidance on payroll administration and implementations, conducts payroll audits, and creates custom client reports.

For Rose’s complete bio, please click here.


Diana Lipinski

Payroll Specialist

Diana serves as a Payroll Specialist, bringing 18 years of experience to the OperationsInc team. Prior to joining the firm, Diana managed payrolls for organizations in the not-for-profit and manufacturing industries, as well as provided HR support for a large consumer products company. In her current role, Diana is responsible for payroll administration, implementations, and payroll reporting. She also manages contact between the client and payroll provider, and is a resource for client tax and compliance questions.

For Diana’s complete bio, please click here.


maria moore

Maria Moore

Payroll Specialist

Maria Moore serves as a Payroll Specialist for OperationsInc, with over 20 years of full cycle payroll processing experience for both public and privately held corporations. In her previous roles, Maria administered full cycle payrolls answered employee benefit, and performed I-9 audits. Currently, she runs payroll for clients in a variety of industries including energy, entertainment, and healthcare, as well as manages contact between clients and payroll providers.

For Maria’s complete bio, please click here.


Kaitlyn Robinson

Kaitlyn Robinson

Payroll Specialist

Kaitlyn Robinson brings over 9 years of experience to the OperationsInc team. In her role as Payroll Specialist, Kaitlyn supports clients in several industries such as financial services, manufacturing, and telecommunications. She provides complete payroll support including payroll administration and payroll vendor transitions for businesses of all sizes. Her previous experience includes managing the human resources function for a fine arts gallery and a real estate agency.

For Kaitlyn’s complete bio, please click here.


Stephanie Scott-Verner

Sr. Payroll Specialist

Stephanie Scott-Verner serves as a Sr. Payroll Specialist for OperationsInc, bringing over 15 years of diverse payroll, human resources, and administrative management experience to the team. Stephanie’s payroll and HR background includes managing payroll for companies of various sizes, as well as supporting regional office staff for companies in the food & beverage and healthcare industries. Currently, Stephanie supports clients in a wide range of industries, focusing on the areas of payroll administration and multi-jurisdictional payrolls as well as providing strategic guidance to clients regarding their payroll implementations.

For Stephanie’s complete bio, please click here.


Alice Shanks

Payroll Specialist

Alice Shanks serves as one of OperationsInc’s Payroll Specialists. Prior to joining the OperationsInc Team, Alice worked for over 21 years with a major payroll/HCM company supporting clients, and managing and transitioning payroll implementations. Currently, she works with clients in a variety of industries in the areas of payroll administration and implementations, payroll training, and paycheck calculations.

For Alice’s complete bio, please click here.


Yvette Simpson-Shelton

Sr. Payroll Specialist

Yvette Simpson-Shelton is a Sr. Payroll Specialist with over 20 years of tax, banking, and payroll implementation experience. Prior to joining OperationsInc, Yvette worked as a Major Accounts Specialist for a national payroll / HCM company, where she managed all phases of payroll implementation and orientation for new clients. Her previous work includes working directly with clients to resolve payroll and HR questions, preparing clients’ tax packages, and managing all areas of clients’ payroll including internal data entry, benefit additions, and special report requests.

For Yvette’s complete bio, please click here.


Jackie Spezzano

Jacquelyn Spezzano

Payroll / HR Specialist

Jacquelyn Spezzano serves as a Payroll/HR Specialist, bringing over 11 years of payroll and HR experience to the OperationsInc team. Currently, Jacquelyn provides HR and payroll consulting and administration for small to mid-sized firms, processes payroll, and serves as a benefits and 401k administrator for clients. She also maintains employee files, coordinates end to end payroll administration using various platforms, and conducts exit interviews as needed. Prior to joining OperationsInc, Jacquelyn acted as benefits administrator for a medical supply firm, and as a bookkeeper for a large landscaping company. She has also held positions in accounting firms and exterior design companies.

For Jacquelyn’s complete bio, please click here.


Kate Stoker

Sr. Payroll Specialist

As a Sr. Payroll Specialist, Kate Stoker provides support to clients in the areas of payroll administration and implementation, as well as manages payroll for clients in a variety of states and industries. With over 20 years of multi-state payroll, HR, and accounting experience her prior roles includes serving as the payroll and benefits accountant for a financial organization and supporting the payroll function for a global non-profit organization. Kate’s areas of expertise include HRIS implementations, payroll vendor transitions, paycheck calculations, and state and federal law compliance.

For Kate’s complete bio, please click here.


Helen Sussingham

Helen Sussingham

Sr. Payroll Specialist

Helen Sussingham serves as a Sr. Payroll Specialist, bringing over 16 years of Payroll and Accounting experience to the OperationsInc team. Prior to joining the firm, Helen managed several payrolls for a defense industry company and was also responsible for the implementation of new acquisitions onto the HRIS and payroll systems. She has also administered payroll for companies in the electronics, consumer products, and publishing industries. Currently, Helen supports clients in a variety of industries with payroll administration, paycheck calculations, payroll implementations and vendor transitions, and tax compliance.

For Helen’s complete bio, please click here.


Paula White

Paula White

Sr. Payroll Specialist

With over 18 years of experience, Sr. Payroll Specialist Paula White provides human resources and payroll consulting services to businesses of all sizes. She supports a wide range of clients in industries including consumer products, engineering, insurance, manufacturing, and software solutions. Before joining the OperationsInc team, Paula provided human resources and payroll support for a large legal practice and for a regional network of fitness centers.

For Paula’s complete bio, please click here.


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