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Meet Our Team of Payroll Specialists

Stacy Nicholas

VP, Business Development

Stacy Nicholas leads the Payroll Services team as the VP, Business Development. With over 19 years of payroll experience, her areas of expertise include payroll vendor transitions, tax compliance, payroll technology integration, and timeclock management. Before joining OperationsInc, Stacy was a supervisor for a major payroll company where she focused on new client implementations and multi-jurisdictional payrolls. Stacy works directly with Federal and State agencies to handle tax compliance and reporting issues, and has experience with multiple payroll platforms. She has worked with a diverse group of industries from restaurants and medical practices to investment firms and NBA teams.

For Stacy’s complete bio, please click here.


Joan Polayes

Joan Polayes

Director, Payroll Services

Joan Polayes currently serves as OperationsInc’s Director, Payroll Services with over 18 years of multi-state payroll knowledge. Prior to joining OperationsInc, she directed all areas of payroll, billing, accounts payable, and HR for an international recruiting firm, as well as oversaw payroll for companies in manufacturing and retail. Joan supports clients in a variety of industries, as well as serves as a leader of the OperationsInc Payroll Team.

For Joan’s complete bio, please click here.


Jeffrey Garrand

Director, Payroll Services

Jeffrey Garrand serves as OperationsInc’s Director, Payroll Services, with over 11 years of payroll service and implementation experience. Prior to joining OperationsInc, Jeff worked as a senior implementation leader for a major payroll / HCM company, providing project management, payroll implementation services, and client support. Currently, Jeff directs OperationsInc’s payroll services team, serving as an escalation point for the firm’s payroll specialists. He also provides payroll consulting services to businesses of all sizes.

For Jeff’s complete bio, please click here.


David Andrews

David Andrews

Account Manager

David Andrews serves as an Account Manager at OperationsInc, bringing over 34 years of payroll experience to the team. Prior to joining OperationsInc, Dave worked in several capacities at a major payroll company, including client services, implementations, sales, and account management. Currently, David supports clients with project management, payroll implementations, and payroll consulting expertise.

For David’s complete bio, please click here.


Susan Ariano

Susan Ariano

Sr. Payroll Specialist

Susan Ariano is a Sr. Payroll Specialist with over 23 years of experience in HR and Payroll. Prior to joining OperationsInc, she held HR and payroll positions at firms in the information technology industry, managing HRIS, payroll, and timekeeping systems. Currently, Susan supports clients across many industries with a focus in areas including payroll calculations, COBRA administration, and time & attendance implementations.

For Susan’s complete bio, please click here.


Michele Barry

Payroll Account Manager

Michele Barry is OperationsInc’s Payroll Account Manager. She comes to OperationsInc with over 21 years of experience in human resources and payroll. Prior to joining the team, Michele supported companies in the financial, manufacturing, and energy industries, and also served as a consultant for a wide variety of organizations. Currently, Michele supports clients with payroll administration including vendor transitions, payroll administration, and HRIS implementations.

For Michele’s complete bio, please click here.


Toni Cervone

Payroll Specialist

Toni Cervone serves as an OperationsInc Payroll Specialist, bringing over 20 years of diverse HR, payroll, and accounting experience to the team. Prior to joining OperationsInc, she worked as a Payroll Manager for a Fairfield County non-profit organization where she implemented new payroll and timekeeping systems while managing the group’s payroll function. Her areas of expertise include payroll, open enrollment, and benefits administration.

For Toni’s complete bio, please click here.


Rozetta Dalton

Payroll Specialist

Rozetta Dalton serves as a Payroll Specialist at OperationsInc, providing consulting services in areas including payroll compliance, multi-jurisdictional payroll, state and federal law compliance, and timeclock management. Rozetta has 16 years of payroll, finance, and HR experience, and previously held positions in the media and healthcare industries. Currently, she serves clients in a variety of areas including payroll implementations and transitions, client tax question research, and payroll reporting.

For Rozetta’s complete bio, please click here.


Cathy Drye

Payroll Specialist

Cathy Drye serves as a Payroll Specialist for OperationsInc, bringing over 23 years of experience to the team. Before joining OperationsInc, Cathy served in several capacities at a major payroll / HCM company including as a Client Account Manager and Project Services Specialist, where she assisted clients with merging payroll entities, changing software, updating existing software and programming, and updating 401k vendor programs. As a Payroll Specialist, her areas of expertise include paycheck calculations, payroll administration and training, project management, and multi-jurisdictional payrolls.

For Cathy’s complete bio, please click here.


Theresa Figueiras

Theresa Figueiras

Sr. Payroll Specialist

Theresa Figueiras serves as a Sr. Payroll Specialist for OperationsInc. In her 29-year career, Theresa has supported companies in a wide variety of industries, ranging in size from 30 to 1,500 employees. She has over 12 years of Payroll / HR Administration experience in areas including payroll administration, multi-jurisdictional payrolls, payroll audits, and policy and procedure development.

For Theresa’s complete bio, please click here.


Nicole Alvarez

Nicole (Alvarez) Franco

Payroll Specialist

Nicole (Alvarez) Franco serves as a Payroll Specialist for OperationsInc. With over 11 years of payroll experience, Nicole’s areas of expertise include payroll administration, payroll vendor transitions, tax compliance, and W-2 reconciliations. Before joining OperationsInc, Nicole worked in several capacities in the fields of accounting and human resources for companies in the country club and luxury car industries. Currently, she supports clients in a variety of industries including banking, construction, and real estate.

For Nicole’s complete bio, please click here.


Debra Gaudette

Manager, Payroll Services

Debra Gaudette serves as OperationsInc’s Manager, Payroll Services. She brings over 30 years’ experience working for a major Human Capital Management firm, where she managed a team of senior Account Managers. Debra has experience in process and payroll system implementations, business consulting, and training development and facilitation. Currently, Debra serves as an escalation point for payroll clients and co-leads the payroll consulting team.

For Debra’s complete bio, please click here.


Donald Hill

Donald Hill

Payroll Specialist

Donald Hill serves as a Payroll Specialist at OperationsInc, bringing over 26 years of payroll experience to the team. Don provides consulting services in areas including payroll compliance, multi-jurisdictional payrolls, new client implementations, and payroll vendor transitions. Prior to joining OperationsInc, Don worked for a large payroll company handling payroll implementations for companies with 5 to 1,000 employees in all 50 states.

For Don’s complete bio, please click here.


Ellen Johnstone

Sr. Payroll Specialist

Ellen Johnstone serves as a Sr. Payroll Specialist at OperationsInc, bringing over 37 years of payroll experience to the team. Prior to joining OperationsInc, Ellen worked at a major payroll/HCM company where she gained experience in all facets of payroll implementation for a variety of industries and client sizes. Currently, Ellen supports clients in a variety of industries with payroll administration, paycheck calculations, payroll vendor transitions, and tax compliance.

Ellen earned a B.S. in Computer Science from Southern Connecticut State University.

For Ellen’s complete bio, please click here.


Diana Lipinski

Payroll Specialist

Diana serves as a Payroll Specialist, bringing 19 years of experience to the OperationsInc team. Prior to joining the firm, Diana managed payrolls for organizations in the not-for-profit and manufacturing industries, as well as provided HR support for a large consumer products company. In her current role, Diana is responsible for payroll administration, implementations, and payroll reporting. She also manages contact between the client and payroll provider, and is a resource for client tax and compliance questions.

For Diana’s complete bio, please click here.


Debra Miloro

Payroll Specialist

Debra Miloro is an experienced payroll professional with over 25 years of experience in payroll administration, multi-jurisdictional payrolls, tax amendments, and preparing and inputting pay data information. As a Payroll Specialist at OperationsInc, Debra supports clients in areas including payroll vendor transitions, tax amendments, and W-2 reconciliations. Her previous experience includes working for companies in the aviation, legal, marketing, and transportation industries.

For Debra’s complete bio, please click here.


Kaitlyn Robinson

Kaitlyn Robinson

Payroll Specialist

Kaitlyn Robinson brings over 10 years of experience to the OperationsInc team. In her role as Payroll Specialist, Kaitlyn supports clients in several industries such as financial services, manufacturing, and telecommunications. She provides complete payroll support including payroll administration and payroll vendor transitions for businesses of all sizes. Her previous experience includes managing the human resources function for a fine arts gallery and a real estate agency.

For Kaitlyn’s complete bio, please click here.


Stephanie Scott-Verner

Sr. Payroll Specialist

Stephanie Scott-Verner serves as a Sr. Payroll Specialist for OperationsInc, bringing over 16 years of diverse payroll, human resources, and administrative management experience to the team. Stephanie’s payroll and HR background includes managing payroll for companies of various sizes, as well as supporting regional office staff for companies in the food & beverage and healthcare industries. Currently, Stephanie supports clients in a wide range of industries, focusing on the areas of payroll administration and multi-jurisdictional payrolls as well as providing strategic guidance to clients regarding their payroll implementations.

For Stephanie’s complete bio, please click here.


Alice Shanks

Payroll Specialist

Alice Shanks serves as one of OperationsInc’s Payroll Specialists. Prior to joining the OperationsInc Team, Alice worked for over 21 years with a major payroll/HCM company supporting clients, and managing and transitioning payroll implementations. Currently, she works with clients in a variety of industries in the areas of payroll administration and implementations, payroll training, and paycheck calculations.

For Alice’s complete bio, please click here.


Jackie Spezzano

Jacquelyn Spezzano

Payroll / HR Specialist

Jacquelyn Spezzano serves as a Payroll/HR Specialist, bringing over 12 years of payroll and HR experience to the OperationsInc team. Currently, Jacquelyn provides HR and payroll consulting and administration for small to mid-sized firms, processes payroll, and serves as a benefits and 401k administrator for clients. She also maintains employee files, coordinates end to end payroll administration using various platforms, and conducts exit interviews as needed. Prior to joining OperationsInc, Jacquelyn acted as benefits administrator for a medical supply firm, and as a bookkeeper for a large landscaping company. She has also held positions in accounting firms and exterior design companies.

For Jacquelyn’s complete bio, please click here.


Kate Stoker

Sr. Payroll Specialist

As a Sr. Payroll Specialist, Kate Stoker provides support to clients in the areas of payroll administration and implementation, as well as manages payroll for clients in a variety of states and industries. With over 21 years of multi-state payroll, HR, and accounting experience her prior roles includes serving as the payroll and benefits accountant for a financial organization and supporting the payroll function for a global non-profit organization. Kate’s areas of expertise include HRIS implementations, payroll vendor transitions, paycheck calculations, and state and federal law compliance.

For Kate’s complete bio, please click here.


Helen Sussingham

Helen Sussingham

Sr. Payroll Specialist

Helen Sussingham serves as a Sr. Payroll Specialist, bringing over 17 years of Payroll and Accounting experience to the OperationsInc team. Prior to joining the firm, Helen managed several payrolls for a defense industry company and was also responsible for the implementation of new acquisitions onto the HRIS and payroll systems. She has also administered payroll for companies in the electronics, consumer products, and publishing industries. Currently, Helen supports clients in a variety of industries with payroll administration, paycheck calculations, payroll implementations and vendor transitions, and tax compliance.

For Helen’s complete bio, please click here.


Paula White

Paula White

Sr. Payroll Specialist

With over 19 years of experience, Sr. Payroll Specialist Paula White provides human resources and payroll consulting services to businesses of all sizes. She supports a wide range of clients in industries including consumer products, engineering, insurance, manufacturing, and software solutions. Before joining the OperationsInc team, Paula provided human resources and payroll support for a large legal practice and for a regional network of fitness centers.

For Paula’s complete bio, please click here.


Michael Zyskowski

Payroll Specialist

Mike Zyskowski serves as a Payroll Specialist at OperationsInc, bringing over 8 years of payroll experience to the team. Mike provides consulting services in areas including payroll compliance, multi-jurisdictional payrolls, new client implementations, and payroll vendor transitions. Prior to joining OperationsInc, Mike worked for a large payroll company handling payroll implementations and client service for companies with 5 to 1,000 employees in all 50 states.

For Michael’s complete bio, please click here.


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