E-mail Etiquette

August 3, 2017 @ 11:00 am – 12:00 pm
E-mail Etiquette
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When information needs to be communicated quickly, there is no better way than by e-mail. Unfortunately, with the benefit of speed comes some problems that aren’t always predictable unless employees are forewarned. This e-mail etiquette webinar will help employees learn the appropriate use of e-mail while at work, as well as behaviors they must vigorously avoid.

In this fast moving and highly informational webinar, we will cover in concise, simple terms:

  • The When – Instances when sending e-mail is necessary and appropriate.
  • CC, BCC, and Out of Office – Occasions to use courtesy copy (CC) and blind copy (BCC) when addressing e-mail messages, and how to use the Out of Office message.
  • The What – Items that should and should not be sent electronically from the workplace.
  • Subject Lines – Creating subject lines that accurately describes the content of the message.
  • Common Mistakes – Identifying the common mistakes people make when constructing an e-mail message and the implications of “flaming” messages.
  • The Visuals – The visual components that enhance an e-mail message and make for easy reading.
  • Attachments – When they are necessary and how to explain them.

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