Soliciting Honest Feedback from Employees

We want to solicit honest, daily feedback from the employees at a newly acquired entity. How do hotline setups serve this purpose?
– VP of Operations; Medical Practice

Employee hotlines can deliver great value as employees may be more inclined to call a third party and air their concerns, many times doing so anonymously. The sponsoring party then needs to be sure that they demonstrate care and respond reasonably quickly, so as to build confidence and trust in the hotline system. You need to also evaluate providers and how their staff take down information and probe. One key issue to watch — the impact this process will have on management at the acquired entity. You are providing a way for employees to essentially complain about their managers. That breeds distrust and compromises authority, if not handled strategically. Overall think through the process from start to finish before implementation.