Potential Candidates & Conflict Management

Interview Question: Tell me about a time when you have successfully resolved a conflict.  What was your role in the situation?  How did you handle it?

Regardless of the role or the level a candidate is applying for conflict management is part of life and part of the working experience. Understanding how someone manages the conflicts they are confronted with is an immensely important bit of information that really needs to be explored with every candidate. Understanding the role they played in the situation they are describing is equally critical. Were they the source or just walked into a conflict as a seemingly innocent bystander? Overall this is a must ask area to cover for every interview.