It is common practice to promote a staff member into the role of Manager. It is not nearly as common a practice to provide that new Manager with training, in order to insure they are successful in this newly given role. While we can assume that some “leadership by example” training has occurred over time, nothing replaces some form of classroom or one-on-one training. The options are vast, including online sessions, books, formal mentorship programs, and accredited training classes. Provide your people with the tools they need to succeed at their job. Training is a critical and necessary tool.