Customer Service Nightmares

Straight from the mouth of Mr. HR’s readers

Describe the worst customer or co-worker you have ever had and tell me how you dealt with him or her.

How future potential hires have dealt with conflict, challenge and stress is information we want to learn in the interviewing process. With this question we can gain some greater insight into the candidate’s view of what defines “worst” and how the candidate may then fit into our own organization. If you find parallels between what they see as “worst” and what you see as “the norm” for what they may encounter at your office then perhaps they won’t be the best candidate for your need.

David Lewis
Operations Inc – Stamford, CT

Human Resources Outsourcing and Consulting

AKA — Mister HR