E-mail Business Etiquette

The use of email as a vehicle for communicating in the workplace is a critical tool in any business. That being said, when it comes to HR matters one needs to be careful with when e-mail is used in lieu of good old fashion live dialogue. The sharing of static factual information that predictably would not result in much in the way of questions, give and take, challenges, or the like (e.g. holiday schedule deployment, where forms can be found for a new service) is fine. Communicating things like new benefits, a change in organizational structure, or even performance concerns beg for live conversation. Further, using e-mail to avoid the confrontation usually only serves to enhance the confrontation. Our advice – Use e-mail wisely and with the perspective of the recipient always in mind.