Training Programs – Leadership

OperationsInc offers a wide range of training programs specially geared to provide your organization’s management team with the tools and skills they need to successfully lead your firm.


The Art of giving effective and constructive feedback

Managers, supervisors, and team members need to give and receive positive, constructive, and corrective feedback many times a day. Being able to deliver feedback with clarity, consistency, and respect is a critical leadership skill; and being able to receive feedback without defensiveness is equally important. This course teaches participants how to listen actively, as well as how to both receive and deliver positive and constructive feedback with objectivity and sensitivity to those receiving critiques. Through a blend of lecture, group activities, and role playing, participants will develop the skills necessary to give feedback for improvement and positive feedback, as well as have opportunities for practice, assessment, and application during the session.

For a full detailed description of this course, please click here.

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BETTER HIRES AND CANDIDATE SELECTION VIA BEHAVIORAL INTERVIEWING TECHNIQUES

Successful employee selection decisions have never been more vital to organizational success. Employers are spending a great amount of time, resources and money to ensure that the screening, interviewing, and selection processes deliver high-quality candidates who will deliver results for the organization. Despite all of these efforts, poor hiring decisions are still being made, leading to costly turnover and countless other points of business impact. This course is designed to help hiring managers execute a more effective interview and secure more relevant information from candidates, all while driving better hiring decisions.

For a full detailed description of this course, please click here.

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BUILDING AND MANAGING HIGHLY EFFECTIVE TEAMS

This workshop offers a process designed to increase the ability for both new and established teams to work together by analyzing and building on strengths, eliminating ineffective practices, and preparing a plan for sustained effectiveness.

For a full detailed description of this course, please click here.

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COACHING – NOT JUST FOR SPORTS

When a sports team is working well together, it can feel like magic. We’ve all experience it, either as a team member or as a fan, and being a part of a team in a work environment can evoke similar feelings. This course will help team leaders create a culture that fosters the same positive results-based interactions as our favorite sports teams—ones that are contagious and will help the entire organization increase productivity and achieve better results.

For a full detailed description of this course, please click here.

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DELEGATING FOR RESULTS

While most leaders understand the need to delegate, they are often hesitant to invest the time and effort up front. Your organization’s leaders need to be catalysts who transfer responsibility and authority to achieve key results and enhance the capabilities of their teams. In this course, leaders will learn how to overcome their hesitation to delegate by learning skills for successfully matching people, responsibility, and authority. This will allow them to maximize involvement, productivity, motivation, and growth for individuals, groups, and the organization.

For a full detailed description of this course, please click here.

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DELIVERING EFFECTIVE PERFORMANCE APPRAISALS

This course provides an overview of the basics of conducting performance appraisals. Your organization’s leaders will be educated on the guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity. This course will help make appraising performance a valuable process that helps to achieve the organization’s goals and improve understanding for employees of why certain appraisals are given.

For a full detailed description of this course, please click here.

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HANDLING EMOTIONS IN THE WORKPLACE

Stressful situations are all too common in a workplace that’s facing significant environmental changes both inside and outside the company. While it may become harder to manage one’s emotions during this time, it is even more important to do so. No matter what the situation is, a person is always free to choose how he or she reacts. In this course, participants will learn how to become better at handling emotions and “choosing” reactions to challenging situations.

For a full detailed description of this course, please click here.

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IMPROVING MANAGERIAL AND LEADERSHIP EFFECTIVENESS

This course is designed to help both developing and experienced managers learn ways to improve their leadership skills and develop a successful team. After determining their personal leadership style, managers will learn to recognize and appropriately manage the styles of others to increase team synergy and communication. By applying the practical knowledge and techniques learned in this course, managers and leaders will be able to improve their effectiveness using motivation, delegation, conflict management, and team performance management.

For a full detailed description of this course, please click here.

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LEADERSHIP ESSENTIALS – MINI WORKSHOP SERIES

This four-part workshop series provides participants with the basic concepts, principles, and techniques of business leadership. Participants will explore the concepts of culture and climate in an organization, as well as identify the various values that play a part in shaping an organization and a team, and how this relates to being in a leadership role. This series is designed to teach participants how to improve their relationships at work in order to become more productive and to achieve better results, creating a culture that fosters positive, results-based interactions.

For a full detailed description of this workshop series, please click here.

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MANAGEMENT SKILLS FOR THE NEW MANAGER OR SUPERVISOR

This comprehensive and fast-paced course provides participants with answers to questions new managers often have at the start of their management career, including:

  • How to build a successful team
  • How to prioritize new management responsibilities
  • How to effectively communicate with staff and new boss

This course will provide participants with all the essential concepts and skills that a new and/or emerging manager needs to be a highly professional and effective leader.

For a full detailed description of this course, please click here.

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MANAGING CHANGE IN THE WORKPLACE

How your company handles change depends on how your leaders help employees move into this new phase of your organization. This course shows leaders how to make change a positive experience for others by focusing people on a shared vision, building business partnerships, championing ongoing improvement, and creating an environment in which learning is encouraged.

For a full detailed description of this course, please click here.

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MULTIGENERATIONAL WORKFORCE TRAINING

This highly interactive workshop will provide all participants with the tools and knowledge they need to better understand and respect each generation, resulting in a more cohesive work environment. Managers will learn best practices for maximizing employee contributions by gaining an understanding of how to adapt their management style to best fit the needs of the individuals on their teams, while staff will learn how to best adjust their communications and work styles to meet the needs of the organization.

For a full detailed description of this course, please click here.

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PERFORMANCE MANAGEMENT

This course is designed to provide participants with the skills and knowledge needed to effectively plan and evaluate performance to help ensure that employees are being utilized effectively. In this dynamic session, participants will learn techniques and strategies for how to determine the severity of a performance problem, identify causes, approach employees, conduct effective feedback sessions, explain the impact of problematic behavior, address negative employee responses, and respond to employee reactions. Participants will also learn how to document and use information about an employee’s performance, and conduct a follow-up meeting with an employee.

For a full detailed description of this course, please click here.

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TEAM BUILDING VIA BEHAVIORAL PROFILING AND INTERACTIVE TRAINING

The focus of this customized workshop is to provide participants with an awareness and understanding of their workplace styles and tendencies, as well as the styles of those around them. This awareness is discovered via the DiSC® Behavioral Profile, and the goal of building improved interpersonal relationships and a more cohesive team environment.

For a full detailed description of this course, please click here.

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WORKPLACE CONFLICT MANAGEMENT AND RESOLUTION

In this dynamic and interactive course, participants will build their skills to become an effective conflict resolver and mediator, and to recognize conflict patterns and what triggers and escalates conflict in others. Participants will be provided with practical strategies and techniques for reducing conflict escalation, and asserting themselves confidently, giving constructive feedback before, during, and after an event that involves conflict in the workplace. These skills will help participants work more productively and harmoniously with clients, colleagues, and management.

For a full detailed description of this course, please click here.

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