Heather Trotta

Director of Training & Development Services / Director, Sales Development

Heather Trotta joined the OperationsInc team in November of 2010. As the Director of Training & Development Services / Director Sale Development, she brings  13 + years experience in HR Learning & Development focusing on managing a diverse HR training curriculum including program planning, design, delivery, and evaluation to increase employee effectiveness.  Heather’s most recent work history was at MasterCard Worldwide as a Leader of Global Sales Training &  Development  where she supported a global sales force of 700+.  Other prior roles were in the industries of wireless communications (Sprint Nextel Corp.) and corporate relocation (Cendant Mobility). In her professional training career she has developed and facilitated training using multiple virtual and face to face delivery methods including: e-learning, classroom based workshops, simulations, interactive webinars and blended learning.

Heather possesses a B.A. in Psychology from the University of Connecticut and  Certification in Elementary Education (K-6) from Eastern Connecticut State University.  

"Our OI resource was a pleasure to work with.  She was very responsive to any questions I had when developing the policies and procedures manual.  She turned around any changes in a timely manner.  Overall it was a great experience."

EVP
Retail Chain
Danbury, CT

"The JSE guide was excellent with so many websites covered. The price was so reasonable. I really learned a lot, especially about Linked-In."

Tara G.

"Chris (the trainer) gave a fabulous presentation. The information was very complete, organized, well presented…and all in one guide, making my job hunt that much easier. I am going to recommend JSE to my friends."

Dana R.

"Our OI Resource has been great to work with.  Through my interactions with her, she seems very knowledgeable in her area and able to answer any of my questions.  If we do come across something she doesn’t know off hand, she does a great job of doing the research or asking others at OI, and then getting back to me quickly with a thorough response.  She’s also always available if we need to schedule a call or meeting."

Senior HR Manager
Not-for-Profit
Greenwich, CT

"The JSE Workshop covers everything from soup to nuts and in a way that highlighted the issues today’s job seeker needs to address. I will recommend you to my associates."

Janine L.

"Chris (the trainer) did an outstanding job presenting the session. The materials provided possessed a wealth of valuable information. I’ve attended other outplacement training but this was by far the best."

Marianne D.

"Our OI Resource was highly efficient. Her response times were remarkable. In terms of her knowledge of the recruiting field – she was always on top of everything I asked her. She had a wonderful personality and was very easy to talk to / coordinate with. She follows up with everything very quickly, which is hard to find these days. I honestly couldn’t have asked for a better experience with your organization."

Managing Director
Financial Services Co.
New York, NY

"It is a pleasure to work with the team of OI resources. They are efficient, knowledgeable, reliable, easy to work with and produces high quality work. They have been wonderful on advising and supporting us in all areas of HR. "

Executive Director
Not for Profit
Greenwich, CT

"Our OI Payroll resource is extremely good at what she does. She is prompt and responsive, extremely efficient, highly knowledgeable, and overall a pleasure to work with."

Marketing Manager
Financial Services Co.
New York, NY

"Our OI resource is my all time favorite person! I love working with her. She is accessible and responds to messages promptly. She is thorough and keeps excellent records. We have a similar approach to payroll and I feel we work very well together. I can’t say enough good things about her! She is just the best."

Controller
Publisher
Greenwich, CT

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