Performance Management Training

This course is designed to provide participants the skills and knowledge they need to effectively plan and evaluate performance to help ensure that employees are being utilized effectively. In this dynamic session, participants will learn techniques and strategies for how to determine the severity of a performance problem, identify causes, approach employees who have problems, conduct effective feedback sessions, explain the impact of problematic behavior, address negative employee responses, and respond to employee reactions. Course activities include conducting an effective performance review discussion/meeting while also adhering to legal guidelines. Students will also learn how to document and use information about an employee's performance, and conduct a follow-up meeting with an employee.

Who Should Attend This Course?

Managers and supervisors who want to improve their skills in motivating and encouraging employees through effective goal setting, coaching and feedback and evaluation and review discussions.

What This Course Covers

Through a blend of lecture, group discussion and highly interactive activities, participants will learn the following core concepts, approaches and their application:

What This Course Covers?

Through a blend of lecture, group discussion and highly interactive activities, participants will learn the following core concepts, approaches and their application:

  • Understanding the purpose, benefits, and requirements of the performance management process
  • Using “SMART” criteria in goal setting and developing performance expectations
    • Specific
    • Measurable
    • Achievable
    • Relevant
    • Timed
  • Addressing performance deficiencies in constructive ways to avoid discouragement or defensiveness
  • Reinforcing correct performance or behavior so that it is continually repeated  
  • Understanding legal requirements around the performance management process
  • Avoiding common performance evaluation errors in the employee review process
  • Determining which performance evaluation method(s) will best serve the needs of the employee and the organization

How to Register

Offered as a private training class only.
Registration Cost:   Contact OperationsInc for pricing information.

Learn more about OperationsInc’s Performance Management Training by contacting us at: info@operationsinc.com or 203-322-0538.

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992 High Ridge Road, Second Floor, Stamford, CT 06905 Phone (203) 322-0538