This course is designed to provide participants the skills and knowledge they need to effectively plan and evaluate performance to help ensure that employees are being utilized effectively. In this dynamic session, participants will learn techniques and strategies for how to determine the severity of a performance problem, identify causes, approach employees who have problems, conduct effective feedback sessions, explain the impact of problematic behavior, address negative employee responses, and respond to employee reactions. Course activities include conducting an effective performance review discussion/meeting while also adhering to legal guidelines. Students will also learn how to document and use information about an employee's performance, and conduct a follow-up meeting with an employee.
Who Should Attend?
Managers and supervisors who want to improve their skills in motivating and encouraging employees through effective goal setting, coaching and feedback and evaluation and review discussions.
What Does This Course Cover?
Through a blend of lecture, group discussion and highly interactive activities, participants will learn the following core concepts, approaches and their application:
- Understanding the purpose, benefits, and requirements of the performance management process
- Using “SMART” criteria in goal setting and developing performance expectations
- Specific
- Measurable
- Achievable
- Relevant
- Timed
- Addressing performance deficiencies in constructive ways to avoid discouragement or defensiveness
- Reinforcing correct performance or behavior so that it is continually repeated
- Understanding legal requirements around the performance management process
- Avoiding common performance evaluation errors in the employee review process
- Determining which performance evaluation method(s) will best serve the needs of the employee and the organization
How long is this course?
A half-day Session (4 hours total)
How to Register
Check our events calendar for current offerings.
Registration Cost
Contact OperationsInc for pricing information.
Have questions? We’re here to help. Reach out to Heather Trotta, Director of Training and Development Services, at 203-322-0538 or email us at Training@OperationsInc.com.
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