Meet Our Team of Payroll Specialists

Stacy Nicholas

VP, Payroll Services & Business Development

Stacy Nicholas joined the OperationsInc team in July of 2007. As the VP, Payroll Services & Business Development, she brings over 16 years of payroll experience to our team. Stacy was formerly a supervisor for a major payroll company with her expertise focused on new client implementations and multi-jurisdictional payrolls.  She works directly with Federal / State agencies to deal with tax compliance and reporting issues. Stacy has experience with multiple ADP platforms including WorkforceNow, PayeXpert, EasyPay, PCPW, EZLM, RUN and HR / Benefit solutions. Other services that she currently uses are Paylocity, Ceridian, Paychex and Payroll Network. Stacy has worked with a diverse group of industries from restaurants and medical practices to investment firms and NBA teams.

Stacy earned a B.S. in Business Economics with a minor in Accounting from the State University of New York College at Oneonta.


Joan Polayes

Joan Polayes

Director, Payroll Services

Joan Polayes joined OperationsInc in September 2012, and was promoted to the role of Director, Payroll Services in March 2017. She brings over 16 years of multi-state payroll knowledge to the team. Currently, Joan supports clients in a variety of industries, as well as serves as a leader of the OperationsInc Payroll Team.

Joan holds a B.S. in Administration from the Whittemore School of Business and Economics at the University of New Hampshire.


Rose Kitzmiller

Rose Kitzmiller

Account Manager, Payroll Services

Rose Kitzmiller joined OperationsInc in November 2015, and in March 2017 was promoted to the role of Account Manager, Payroll Services. She brings over 21 years of Payroll and HR experience to the team. Prior to joining OperationsInc, Rose managed Payroll and HR for large organizations across various industries, ranging in size from 15 to 3,000 employees.

Rose earned a Bachelor of Science in Business Management & Finance from Siena College.


Kathleen Klaiber

Manager of Payroll Services

Kathleen Klaiber joined OperationsInc in February 2013 as a Sr. Payroll Specialist, and in November 2014 was promoted to the role of Manager of Payroll Services. Kathy brings 21+ years of Payroll experience to the OI team. In her prior roles, Kathy has supported companies of varying sizes in an array of industries, and has led project teams during new implementations of time keeping systems and online paycheck viewing, as well as conversion projects of acquired companies and system upgrades. Currently, Kathy serves as a leader of the OperationsInc Payroll Team.

Kathy earned a Bachelor’s of Business Administration from Western Connecticut State University with a concentration in Human Resources Management.


Nicole Alvarez

Nicole Alvarez

Payroll Specialist

Nicole Alvarez joined OperationsInc in April 2016 as a Payroll Specialist. Nicole brings 10 years of payroll experience to the team, and has worked in several capacities in the fields of Accounting and Human Resources. Currently, she supports client within the automotive services, banking, financial services, and recreation industries.

Nicole earned an Associate Degree in Occupational Studies from The College of Westchester.


Susan Ariano

Susan Ariano

Sr. Payroll Specialist

Susan Ariano joined OperationsInc in October of 2010 as an HR Generalist / Payroll Specialist and currently serves as a Sr. Payroll Specialist. Susan has over 21 years of experience in HR including the areas of Payroll and Benefits Administration, Recruitment, and Employee Relations. Prior to joining OperationsInc, Susan worked in the sporting goods, consumer products, and manufacturing industries. Currently, she supports client within the non-profit, consumer products, food, chemical, medical, manufacturing, education, communications, and commodities trading industries.


Nicki (Romagnano) Carrea

HR / Payroll Specialist

Nicki (Romagnano) Carrea joined OperationsInc in December of 2012, and in November 2015 was promoted to the role of HR / Payroll Specialist. Nicki brings over 7 years of Human Resources experience to the OperationsInc team. Nicki currently supports clients in a variety of industries.

Nicki earned a B.A. in Psychology from Iona College and is a member of the Society for Human Resource Management.


Theresa Figueiras

Theresa Figueiras

Sr. Payroll Specialist

Theresa Figueiras joined OperationsInc in September of 2010 as a Payroll Specialist, and in February of 2013 was promoted to the post of Sr. Payroll Specialist. She has over 9 years of Payroll / HR Administration application and knowledge. During the 29 years of her professional career, Theresa has supported a wide array of industries, ranging in size from 30 to 1500 employees. Her prior roles have been within the Chemistry, HVAC, Construction and Hedge Fund Industries. Currently, Theresa supports clients in the Financial Services industry.

Theresa holds an A.S. Degree in Accounting, as well as a number of enrichment certificates related to Accounting / Payroll.


Diana Lipinski

Diana Lipinski

Payroll Specialist

Diana joined OperationsInc in September 2015 as a Payroll Specialist, bringing 18 years of experience to the team. Prior to joining OperationsInc, Diana managed payrolls for organizations in the not-for-profit and manufacturing industries, as well as worked in HR for a large consumer products company.

Diana earned a B.S. degree in Business Management from Sacred Heart University.


Desirae Quintero

Payroll Specialist

Desirae Quintero joined OperationsInc in September 2017 as a Payroll Specialist, bringing over 6 years of experience to the team. Prior to joining OperationsInc, Desirae processed multi-state, union, and complex payrolls. Currently, she supports clients in a variety of industries.

Desirae earned a Bachelor’s of Arts in English Professional Writing with a minor in Business Management from Fairfield University and a Master’s Degree in Educational Leadership from Concordia University.


Kaitlyn Robinson

Kaitlyn Robinson

Payroll Specialist

Kaitlyn Robinson joined OperationsInc in July of 2014 as a Payroll Specialist. Kaitlyn brings over 8 years of experience to the OperationsInc team. Currently, Kaitlyn supports clients in a variety of industries, including advertising, banking, engineering, and real estate.

Kaitlyn earned a B.A. in Liberal Studies from Purchase College.


Stephanie Scott-Verner

Stephanie Scott-Verner

Sr. Payroll Specialist

Stephanie Scott-Verner joined OperationsInc in August 2016 as a Sr. Payroll Specialist, and brings over 16 years of diverse Payroll, Human Resources, and Administrative Management experience to the team. Prior to joining OperationsInc, Stephanie’s Payroll and HR background included the management of several payrolls for companies of various sizes, as well as the support of regional office staff. Currently, Stepanie supports clients in a wide range of industries.


Shannon Sorbara

Shannon Sorbara

HR Generalist / Payroll Specialist

Shannon Sorbara joined OperationsInc in September 2011 as a Junior HR Generalist, and currently serves as an HR Generalist / Benefits Specialist. Shannon brings over 8 years of Human Resource experience with a focus on Recruiting, HRMS management, On-Boarding, File Maintenance and Benefits Administration. Her prior roles have included working with various sized companies within a range of industries. Currently, Shannon supports clients in the commodities industry.

Shannon earned her B.A. in Business Administration with a concentration in Human Resources Management from University of Washington.


Jackie Spezzano

Jacquelyn Spezzano

Payroll / HR Specialist

Jacquelyn Spezzano joined OperationsInc in August 2014 as a Payroll/HR Specialist, and brings 10 years of payroll and HR experience to the team. Currently, Jacquelyn supports clients in  a variety of industries.

Jacquelyn earned an A.S. in Accounting from Norwalk Community College.


Helen Sussingham

Helen Sussingham

Sr. Payroll Specialist

Helen Sussingham joined OperationsInc in June 2016 as a Sr. Payroll Specialist, bringing over 16 years of Payroll and Accounting experience to the team.  Prior to joining OperationsInc, Helen managed several payrolls for a defense industry company and  was also responsible for the implementation of new acquisitions onto the HRIS and payroll systems. Currently, she supports clients in a variety of industriess

Helen earned a Bachelor of Science in Accounting from Adelphi University.


Paula White

Paula White

Sr. Payroll Specialist

Paula White joined OperationsInc in November 2014 as a Sr. Payroll Specialist, bringing 17 years of experience to the team. She currently supports a wide range of clients, including those in the consulting, energy, non-profit, and legal industries.


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