Management Skills for the New Manager or Supervisor

This comprehensive and fast-paced course provides participants with answers to questions new managers often have at the start of their management career such as:

  • How to build a successful team
  • How to prioritize all their new management responsibilities
  • How to effectively communicate with their staff and new boss

This course will provide the student with all the essential concepts and skills that a new and/or emerging manager needs to be a highly professional and effective leader..  

Who Should Attend?

  • Managers and supervisors with little or no previous formal management training
  • High potential “stars” at a staff level who are being groomed for a future role in management

What Does This Course Cover?

Through a blend of lecture, group discussion and hands-on highly interactive activities, participants will learn the following core concepts and application:

  • Making the transition from staff to management – setting expectations
  • Setting “SMART” goals as new manager and for staff:
    • Specific
    • Measurable
    • Achievable
    • Relevant
    • Timed
  • Delegating effectively
  • Giving constructive feedback both positive and negative
  • Helping resolve conflicts with staff

How long is this course?

A half-day session (4 hours total)

How to Register

All classes are available to be scheduled as private sessions for your firm with some classes being offered on an open to the public basis. To see if this class is currently being offered, please visit our events calendar.

Have questions? We’re here to help. Reach out to Lisa Johnson, Director of Training & Development, at 203-595-4260 or email us at Training@OperationsInc.com.

Our Training Team will travel to all 50 states, as well as internationally, to provide our world-class training services.

Click HERE to return to the Training & Development homepage.

"As we are shrinking our headcount, the totally dependable service from OperationsInc has taken away my anxiety about payroll continuity."

Vice President / Human Resources Management
Banking
New York, NY

 “Our OI resource is pleasant, knowledgeable, and very hard working. She goes the extra mile to get the work done excellently and has been a pleasure to work with.”

Finance Associate
Financial Services Company
Westport, CT

"Our OI resource was a pleasure to work with.  She was very responsive to any questions I had when developing the policies and procedures manual.  She turned around any changes in a timely manner.  Overall it was a great experience."

EVP
Retail Chain
Danbury, CT

“My OperationsInc resource is always a pleasure to work with. I have complete trust in her knowledge and work accuracy. OperationsInc helps make each day a bit easier for us HR professionals.”

Human Resources Coordinator
Medical Products
Wappingers Falls, NY

"I learned so much from the abundance of information shared. Between the presentation and the guide it was all so thorough. That guide has such an abundance of invaluable information!"

Jackie N.

“Everyone we deal with is very knowledgeable, responsible, and flexible. We very much enjoy working with our partners at OperationsInc! I don't know what we would do without our OI consultants! OI has long been a valued partner for us as the business has grown over the past 9 years. Without the help of the subject matter experts at OI, we would not have been able to support our management team in the manner expected.”

VP of HR
Leasing & Financial Services Company
Norwalk, CT

“Our OperationsInc resource is truly an asset to our business. She is very knowledgeable about Payroll and has never hesitated to give us her full attention and expertise. I could not ask for anyone better!”

AVP Human Resources
Banking
Stamford, CT

"Our OI resource is truly excellent in her craft and came across as a subject matter expert. She interacted with senior level executives with ease, was creative in her approaches, and demonstrated a tremendous amount of patience, which was critical to her success. Her sourcing techniques went well beyond just posting an opening or surfing the web, reaching out and networking with candidates to find us the best people for the job. "

VP Human Resources
Online Marketing Firm
New York, NY

"The JSE guide was excellent with so many websites covered. The price was so reasonable. I really learned a lot, especially about Linked-In."

Tara G.

"Our OI resource does what it takes to get the job done. She is very proactive, detail oriented, possesses strong HR knowledge, and operates very well on an independent level. When I am out of the office I am very comfortable knowing she will be here as my back-up. While at times this can be a tough environment I know she can handle whatever comes her way."

Director of Human Resources
Software Company
Stamford, CT