Management Skills for the New Manager or Supervisor

This comprehensive and fast-paced course provides participants with answers to questions new managers often have at the start of their management career such as:

  • How to build a successful team
  • How to prioritize all their new management responsibilities
  • How to effectively communicate with their staff and new boss

This course will provide the student with all the essential concepts and skills that a new and/or emerging manager needs to be a highly professional and effective leader..  

Who Should Attend?

  • Managers and supervisors with little or no previous formal management training
  • High potential “stars” at a staff level who are being groomed for a future role in management

What Does This Course Cover?

Through a blend of lecture, group discussion and hands-on highly interactive activities, participants will learn the following core concepts and application:

  • Making the transition from staff to management – setting expectations
  • Setting “SMART” goals as new manager and for staff:
    • Specific
    • Measurable
    • Achievable
    • Relevant
    • Timed
  • Delegating effectively
  • Giving constructive feedback both positive and negative
  • Helping resolve conflicts with staff

How long is this course?

A half-day session (4 hours total)

How to Register

All classes are available to be scheduled as private sessions for your firm with some classes being offered on an open to the public basis. To see if this class is currently being offered, please visit our events calendar.

Have questions? We’re here to help. Reach out to Lisa Johnson, Director of Training & Development, at 203-595-4260 or email us at Training@OperationsInc.com.

Our Training Team will travel to all 50 states, as well as internationally, to provide our world-class training services.

Click HERE to return to the Training & Development homepage.

"The JSE guide alone was worth the cost of the workshop. What a comprehensive program!"

Jane C.

"I learned so much from the abundance of information shared. Between the presentation and the guide it was all so thorough. That guide has such an abundance of invaluable information!"

Jackie N.

"Our OI resource was a pleasure to work with.  She was very responsive to any questions I had when developing the policies and procedures manual.  She turned around any changes in a timely manner.  Overall it was a great experience."

EVP
Retail Chain
Danbury, CT

"I have found our OI resource to be extremely easy to work with.  She is very professional, and responds quickly to all communication.  When we have worked together on lengthier projects (i.e. Handbook and Salary Grids) she has completed the work on a timely basis.  I have found that she does have a wealth of knowledge, but if unsure of an answer, she will do the research and get me the correct answer.  She is very thorough and I feel very confident in her ability and quality of work.  I would feel very comfortable recommending her services to my peers."

HR Manager
Natural Stone Supplier
Fairfield, CT

"Our OI resource has been great. He is punctual, knowledgeable and efficient. We’re very happy to have him supporting our needs."

HR Generalist
Marketing Services Co.
Norwalk, CT

"Our OI resource is truly excellent in her craft and came across as a subject matter expert. She interacted with senior level executives with ease, was creative in her approaches, and demonstrated a tremendous amount of patience, which was critical to her success. Her sourcing techniques went well beyond just posting an opening or surfing the web, reaching out and networking with candidates to find us the best people for the job. "

VP Human Resources
Online Marketing Firm
New York, NY

"Chris (the trainer) gave a fabulous presentation. The information was very complete, organized, well presented…and all in one guide, making my job hunt that much easier. I am going to recommend JSE to my friends."

Dana R.

"Our OI Payroll resource is extremely good at what she does. She is prompt and responsive, extremely efficient, highly knowledgeable, and overall a pleasure to work with."

Marketing Manager
Financial Services Co.
New York, NY

"Thank goodness for our OI resource, I don’t know where I’d be without her. She is a pleasure to work with. Whenever I am in need she is always there to offer assistance. She is extremely knowledgeable in the HR field. If there is a subject that she is unsure of she immediately reaches out to her sources to help me find the answers I need in a timely manner. I am very glad we have her as our HR support."

HR Manager
Interactive Advertising Agency
Norwalk, CT

"Our OI Resource has been great to work with.  Through my interactions with her, she seems very knowledgeable in her area and able to answer any of my questions.  If we do come across something she doesn’t know off hand, she does a great job of doing the research or asking others at OI, and then getting back to me quickly with a thorough response.  She’s also always available if we need to schedule a call or meeting."

Senior HR Manager
Not-for-Profit
Greenwich, CT