Performance Management Basics

Date

Wednesday, April 25 2012

Registration

$75 USD
Registration closed

Employee Appraisals, Managing Poor Performers and Liability Limitation 

A Sixty (60) Minute Webinar for Business Professionals looking to learn more about managing the performance of their organizations.

As organizations grow it becomes more and more imperative that formal communication on performance is communicated to all employees. Be it for the stand out employee or the one you wish you never hired, there are specific approaches one should take to ensure that your employees know where they stand. Given what you communicate is there for future reflection it becomes all the more important that we choose our words carefully, express our feelings accurately and walk the fine line between too little, too much and too generic.  So how do you do this effectively?

Spend an hour with us and we’ll teach you some ways to manage this tricky but necessary task.

David Lewis, President and Founder of OperationsInc, an 11 year old, 33+ person Human Resources Outsourcing and Consulting Firm based in Stamford, CT, will discuss these issues and more. In this fast moving and highly informational Webinar we will cover in concise, simple terms:

 

  • The Appraisal Form – Areas to cover, sources to tap, ways to express positives and negatives, and how to develop a document that survives for 12 months until the next review.
  • The Appraisal Meeting – Tactics designed to ensure your feelings are communicated clearly and in a constructive fashion.
  • Poor Performers – How to effectively address poor performance in a way that delivers a better performer or a former employee.
  • Liability – Avoiding the pitfalls that could bite you if you mishandle communication; inconsistently communicate your views.
  • Timing – When to schedule these discussions; trigger points and best practices to ensure that employees know where they stand at critical times.
  • Off-Cycle / Informal Communication – Ways to communicate your level of satisfaction and appreciation when the performance merits notice.

"Our OI resource does what it takes to get the job done. She is very proactive, detail oriented, possesses strong HR knowledge, and operates very well on an independent level. When I am out of the office I am very comfortable knowing she will be here as my back-up. While at times this can be a tough environment I know she can handle whatever comes her way."

Director of Human Resources
Software Company
Stamford, CT

"The JSE guide alone was worth the cost of the workshop. What a comprehensive program!"

Jane C.

"Our OI resource was a pleasure to work with.  She was very responsive to any questions I had when developing the policies and procedures manual.  She turned around any changes in a timely manner.  Overall it was a great experience."

EVP
Retail Chain
Danbury, CT

"Our OI resource has been very helpful and gives us thoughtful advise all the time. She has been aware of our issues as if she is employed as our HR manager.

To be honest with you, I cannot do my job without her."

Controller
Technology Firm
New York, NY

"Our OI resource is my all time favorite person! I love working with her. She is accessible and responds to messages promptly. She is thorough and keeps excellent records. We have a similar approach to payroll and I feel we work very well together. I can’t say enough good things about her! She is just the best."

Controller
Publisher
Greenwich, CT

"Our OI resource does excellent work – she is thoughtful, thorough, proactive, approachable and a great sounding board for me.  Her knowledge has been very beneficial to our firm.  She has been great about moving beyond the status quo and has initiated conversations with our vendors to save us $$."

CFO
Media Services Co.
Norwalk, CT

"Our OI Resource was highly efficient. Her response times were remarkable. In terms of her knowledge of the recruiting field – she was always on top of everything I asked her. She had a wonderful personality and was very easy to talk to / coordinate with. She follows up with everything very quickly, which is hard to find these days. I honestly couldn’t have asked for a better experience with your organization."

Managing Director
Financial Services Co.
New York, NY

"I have found our OI resource to be extremely easy to work with.  She is very professional, and responds quickly to all communication.  When we have worked together on lengthier projects (i.e. Handbook and Salary Grids) she has completed the work on a timely basis.  I have found that she does have a wealth of knowledge, but if unsure of an answer, she will do the research and get me the correct answer.  She is very thorough and I feel very confident in her ability and quality of work.  I would feel very comfortable recommending her services to my peers."

HR Manager
Natural Stone Supplier
Fairfield, CT

"Our OI Resource has been great to work with.  Through my interactions with her, she seems very knowledgeable in her area and able to answer any of my questions.  If we do come across something she doesn’t know off hand, she does a great job of doing the research or asking others at OI, and then getting back to me quickly with a thorough response.  She’s also always available if we need to schedule a call or meeting."

Senior HR Manager
Not-for-Profit
Greenwich, CT

"To be blunt, our OI resource has done a great job helping us.  I really have no complaints, but I realize we are small and the priority should be less for someone like us, but she has never made us feel that way.  Very responsive and is here when we need her."

President
Security Software Co.
New York, NY