Reader Question: In the past year, we have had a few complaints by employees about inconsistency in how policies are followed and administered. How do companies ensure consistency in the enforcement of policies?
– Office Administrator, Medical Practice
Two key steps can help insure consistency in the management of policies. One is to identify a single resource within each company that serves as the point person for all policy and procedure management. That is usually the HR person or designee. The second and equally critical step is to take the time to meet with your management team and review the policies your firm has enacted, insuring they understand how to administer against them.