Managers, supervisors and team members need to give and receive positive, constructive and corrective feedback many times a day. Being able to deliver feedback with clarity, consistency and respect is a critical leadership skill. Being able to receive feedback without defensiveness is equally important. This course teaches participants how to listen actively, receive feedback appropriately and deliver positive and constructive feedback with objectivity and sensitivity. Through a blend of lecture, group activities and role playing, participants will develop the skills necessary for giving constructive and positive feedback. Participants will also have opportunities for feedback practice, assessment, and application.
Who Should Attend This Course?
- Anyone who instructs or supervises others
- Anyone who works in a team
- Anyone seeking to develop management skills
What This Course Covers?
- Understanding the key components of feedback— formal and informal
- Seeing "negative" or corrective feedback in a new (and positive) light
- Understanding communication styles and its impact on feedback
- Practicing techniques for powerful positive feedback
- Designing assertive feedback
- Sharpening listening skills to support feedback and problem solving
- Strategies to facilitate problem solving
- Practicing assertive feedback
How long is this course?
A half-day Session (4 hours total)
How to Register
All classes are available to be scheduled as private sessions for your firm with some classes being offered on an open to the public basis. To see if this class is currently being offered, please visit our events calendar.
Registration Cost
Contact OperationsInc for pricing information.
Have questions? We’re here to help. Reach out to Heather Trotta, Director of Training and Development Services, at 203-322-0538 or email us at Training@OperationsInc.com.
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